Refund policy

Returns

Our first priority is that you have a great experience with your KYT. This means that if something isn’t right for you, we want to know about it.

We’ll accept returns on a case-by-case basis. Please contact us at hello@kytbags.com to chat about concerns or questions you may have about your KYT.

We’ll provide a refund for a return, provided that: 

• If you contact us within 30 days of receiving your order
• Your KYT is still in its original condition (no scratches, marks, stains or visible wear)

KYT has the right to refuse returns that do not meet these requirements. If a refund is issued, it will be credited to the original purchaser’s credit card.

 

Faults

We want to make sure that every KYT lasts the distance, and we take faults seriously.

As with returns, we’ll manage faults on a case-by-case basis. We consider a fault to be a flaw in materials or construction that you notice about your KYT within 90 days of receiving your order. 

If you suspect a fault, please contact us at hello@kytbags.com within the 90 days of receiving your order. Our preference would be to repair your KYT where possible, and we’ll ensure to address identified faults with our production partners and supply chain to prevent recurrence.

 

General repairs or wears-and-tears

Because we want to make sure that every KYT lasts the distance, we’ll support you to prolong the life of your KYT.

We welcome you to get in touch at hello@kytbags.com regardless of the age of your KYT, for advice about how to care for it from home, or organise a more substantial repair. We’ll manage the care of each KYT on a case-by-case basis, including being clear about any costs which may be associated with repairs. We’ll aim to limit cost and complexity wherever possible.