Leveringspolitik


Worldwide shipping

We offer free worldwide shipping via New Zealand Couriers. We’ll send you an email with tracking details as soon as your order has been shipped.

Shipment processing time

All orders will be processed within 1-2 working days. Orders are not shipped or delivered on weekends or holidays.

Shipping zones, rates and delivery timeframes 

NEW ZEALAND:

  • FREE shipping via NZ Couriers:

    • North Island — 1-2 working days

    • South Island — 2-3 working days


AUSTRALIA:

  • FREE standard shipping via Ascendia — allow 5-9 business days

  • $20 priority shipping via FedEx — allow 1-4 business days 


REST OF WORLD:

  • FREE standard shipping via Ascendia and FedEx. Allow 5-9 business days.

Estimated delivery times do not include weekends or public holidays and will differ throughout November and December. We’ll update our website with order cut-offs to ensure Christmas gifts and other orders made during these months are delivered on time. 

As we’re not able to guarantee delivery times, KYT will not be liable for any reasonable or unavoidable delay in delivery.

Customs, duties and taxes

KYT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs and taxes, etc.) are the responsibility of the customer.  

Lost or damaged orders

If your order hasn’t arrived within the estimated delivery time or has arrived damaged, please contact us at hello@kytbags.com so that we can raise it with our shipping provider.  

We are not liable for and will not replace or pay compensation for loss of, or damage to, orders we send if:

  • the item is seized by Customs or any other government agency

  • the item is sent to a country where no postal or courier service exists

  • the loss or damage is the result of an event beyond our reasonable control

  • the loss or damage occurs after delivery.