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Returns & Refunds

Our first priority is that you have a great experience with your KYT. This means that if something isn’t right for you, we will be happy to take back your KYT and issue you a full refund, provided that:

  • You contact us at hello@kytbags.com within 30 days of receiving your order.

  • You provide a clear reason for your return.

  • You return your order in its original condition & packaging (no scratches, marks, stains or visible wear).

    We have the right to refuse returns that do not meet these requirements.

    After receiving your email, we will respond to you with return shipping information. Once we have received your order, we will:

    • Review and verify that your return is in original condition.

    • Issue a refund to your original method of payment and email a refund receipt. Express shipping costs are non-refundable.

    Please note that while funds will leave our account as soon as the refund is confirmed, there may be a delay in your bank processing the refund. If you are concerned about a missing or delayed refund, please check with your provider first.

     

    Faults

    We want to make sure that every KYT lasts the distance, and we take faults seriously.

    We consider a fault to be a flaw in materials or construction that you notice about your KYT within 90 days of receiving your order. 

    If you suspect a fault, please contact us at hello@kytbags.com within the 90 days of receiving your order. Our preference would be to repair your KYT where possible, and we’ll ensure to address identified faults with our production partners and supply chain to prevent recurrence.

     

    General repairs or wears-and-tears

    Because we want to make sure that every KYT lasts the distance, we’ll support you to prolong the life of your KYT.

    We welcome you to get in touch at hello@kytbags.com regardless of the age of your KYT, for advice about how to care for it from home or organise a more substantial repair. We’ll manage the care of each KYT on a case-by-case basis, including being clear about any costs which may be associated with repairs. We’ll aim to limit cost and complexity wherever possible.