Shipping & Returns
KYT prices are shown in New Zealand dollars. This will convert this to your local currency after purchase – to help with this, we’ve put an approximate USD conversion on our shop page. Our price excludes any bank or conversion fees you may be charged.
We accept Visa, Mastercard and American Express credit and debit cards via Stripe and PayPal. Transactions are secure and encrypted.
Payment will be collected immediately upon a successful transaction, inclusive of pre-orders. If you have purchased an item on pre-order, please ensure you have read and understand the terms of our Pre-Order Policy.
Free worldwide shipping on all standard online orders. KYT ships to most international locations via NZ Post. If your location isn’t available at checkout, please email us so we can work out how to send a bag your way.
Orders are processed Monday – Friday. Any orders made on a weekend or holiday will be processed on the next available working day. You will receive an email with tracking details once your KYT has been dispatched.
Estimated Delivery Times
New Zealand Standard – FREE
via Courier Post. Allow 1-3 business days.
Australia Standard – FREE
via Tracked Air Satchel. Allow 2-6 working days.
Australia Premium – $15 NZD
via International Courier. Allow 2-3 working days (signature required).
Rest of World Standard – FREE
via Tracked Air Satchel. Allow 3-10 working days.
Rest of World Premium – $25 NZD
via International Courier. Allow 2-6 working days (signature required).
Estimated delivery times do not include Sundays or Public Holidays. As we’re not able to guarantee delivery times, KYT will not be liable for any reasonable or unavoidable delay in delivery.
Once your order has left New Zealand, you may be charged additional customs duties based on the de minimis value threshold in your country. KYT will not be responsible for any customs duties or taxes that occur once your item has left us – please consider this before making an international purchase.
Lost or Damaged Items
Please contact us at firstname.lastname@example.org if your parcel has not arrived within the estimated delivery time, or if it has arrived damaged. We will arrange for damaged items to be returned and replaced free of charge.
We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
the item is seized by Customs or any other government agency
the item is sent to a country where no postal or courier service exists
the loss or damage is the result of an event beyond our reasonable control
the loss or damage occurs after delivery
the item was authorised to be sent without tracking or without insurance.
Returns & Faults
Our first priority is that you have a great experience with your KYT. We will accept returns on a case-by-case basis, but please be aware that we have limited capacity to approve returns for items shipped outside of New Zealand.
You may appeal for a refund within 30 days of the dispatch of your order. We will accept a return provided that:
the item is in original condition (no scratches, marks, stains or visible wear)
you have made contact with us to approve the return via email@example.com
we are able to organise a return through our courier service, for locations outside of New Zealand.
KYT has the right to refuse returns that do not meet these requirements. If a refund is issued, it will be credited to the original purchaser’s credit card.
As with returns, we handle faults on a case-by-case basis. If you suspect a fault with your KYT, please notify us via firstname.lastname@example.org within 90 days of purchase. Once approved, your bag will be repaired or replaced dependant on the nature of the fault. We take faults seriously, and will make every effort to prevent recurrence.