You can pre-order a KYT item before it is in stock and available for delivery. These items will be labelled 'Pre-Order' at checkout.
Pre-order items are considered sold and you will be charged the full price of the product at the time of placing the order. We cannot hold items on pre-order without payment.
Our usual returns policy applies to pre-orders once they have been dispatched.
You will be given an estimated shipping date for the pre-order. This is noted on the product page, as well as on your order confirmation email.
We base the estimated shipping date on information from our production partners and this may be subject to change. We will update you on the delivery schedule if a delay occurs.
When the item has been sent, you will receive a confirmation email with your tracking details. Usual shipping timeframes apply thereafter.
Please ensure that your contact information is kept current so that your pre-order is delivered to the right address. You can update your information at any time before your pre-order is shipped by sending an email to firstname.lastname@example.org.